Dealing with questions, orders and interventions proactively when you are not available yourself
- Resolving urgent interventions
- Never missing out on sales
- Complete solutions around the clock according to your ways of working
Ensure that you are available 24/7 for orders and interventions without needing to recruit extra people or work day and night. Our self-managing teams take over your dispatching whenever you wish and ensure all requests, orders and urgent interventions are dealt with in a cost-efficient manner.
- Modular or 24/7 availability through various channels (online, e-mail, call center etc.)
- Self-managing teams with dedicated operators who know exactly what you expect of them in every situation
- Activation of technicians, order entry, dispatching or ticketing through your system
- Clear instructions for technicians or other parties
- Empathic skills to solve even the most critical situations
- Complete transparency and flexibility with our user-friendly memoweb portal
‘Memo does the dispatching for our courier service outside office hours and at the weekend. They use our systems to dispatch orders through to a driver and track the entire process in order to provide clear, fast assistance to the customer. For us this was also the most economical solution: outsourcing saves us three extra employees.’
years of experience with small or medium enterprises
- Experience with complex requests and problems in many industries
- Dedicated operators who have experience and expertise in dispatching and order management
- Professional approach on every channel your customers use to contact you
- Advice on how to optimize your processes
How do we become a partner to your company?
One of our staff visits you in person to draw up personalized work instructions and procedures.
Memo matches the operator’s profile to your needs and selects the team that best suits your industry and way of working.
The allocated operators receive thorough training in your ways of working, your systems and your culture.
We set up your online memoweb account so that you have a dashboard you can access via a browser or our app. This enables you to monitor all calls and processing in a transparent, interactive manner and to give immediate feedback.