Our operators ensure that your planning
is more profitable
- Optimal appointment management tailored to your needs
- Don’t waste energy on planning and follow-up
- You focus on your company and customers
Our 24/7 remote reception manages your appointments for your salespeople, technicians, after-sales team, etc., so you only need to focus on your core activities. Don’t lose time and energy making appointments, changing them or following them up. Enjoy an uncluttered schedule adapted to your way of working so that you can get the most out of the time you have available.
- Appointments can be made and changed through various channels (online, e-mail, call center, etc.)
- Appointment confirmations sent to everyone involved
- Filtering of higher- and lower-priority appointments
- Teams specialized in efficient appointment management
- Complete transparency and flexibility with our user-friendly memoweb portal
‘Memo means far more to Melitta than a call answering service, virtual office and call center for our fully automated espresso machines. It is a team of enthusiastic, flexible and committed staff who have immersed themselves completely in Melitta’s culture, mastered knowledge of the products and provide a high level of service.
What is more, the impressive level of motivation among the Memo staff means that the staff at Melitta see them as real colleagues.’
years of experience with receptionist work for businesses
- Result-focused operators who can move themselves easily into your company’s environment
- Integrated with your ways of working
- Thorough knowledge of the terminology in your sector
How do we start working together?
One of our staff visits you in person to draw up personalized work instructions and procedures.
Memo matches the operator’s profile to your needs and selects the team that best suits your sector and way of working.
The allocated operators receive thorough training in your ways of working, your systems and your culture.
We set up your online memoweb account so that you have a dashboard you can access via a browser or our app. This enables you to monitor all calls and processing in a transparent, interactive manner and to give immediate feedback.