The contact center of the future
already exists today
New technology and innovations such as the internet of things, chatbots, social media and big data have an influence on customer relationships and the way companies and doctors’ practices work. What is more, today’s customers and patients are better informed, which means they have more complex questions, are highly demanding and expect to be helped quickly.
Products are less and less the factor that sets companies apart. Increasingly, it is the total customer experience of both purchasing and after-sales service that makes the difference.
Reception services will always need the human touch
We are constantly investing in the latest technology, which is how we have created the contact center of the future that supports your goal of making a difference in this changing world. Besides technology, our people are still our most important asset. A receptionist will always need helpful words, a listening ear, the ability to assess a situation accurately and the flexibility to react appropriately. In short: the human touch. These are the ingredients of the contact center of the future.
25 years of investment in innovation and people
Christine set up Memo 25 years ago because there was a need for medical receptionist services. As a nurse, she has a very clear idea of the sensitivities and needs in her profession. Later many companies also became customers, and Christine’s children joined her business.
Ruth concentrates on the commercial and operational aspects, whereas Michael is responsible for innovation and technology. Together they have turned Memo into a company that stands for a human approach, thorough customized work, a feel for innovation and the ability to deal with complexity.