24/7 receptionist with your company’s personal touch

  • A warm, professional welcome
  • Ensure you create a positive first impression
  • Memo gives your customers a human welcome that fits your image
  • Memo ensures you are available at all times and deals with all contacts entirely in accordance with your ways of working

As a small or medium enterprise, you have the advantage that current and potential customers prefer the personal services you offer to those of a large company. Play on that strength 24 hours a day, 7 days a week by outsourcing your receptionist and customer services to our professional team. We have no problems in adopting your personal style and complying with your wishes.

  • Available 24/7 through various channels (online, e-mail, call center, etc.)
  • You put less energy into unimportant telephone calls and focus on your core activities
  • Our staff have experience with customer service in family businesses and small or medium enterprises
  • We deal with all your incoming requests in their entirety, according to your wishes, making sure that everything goes without the slightest hitch
  • Complete transparency and flexibility with our user-friendly memoweb portal

‘Memo means far more to Melitta than a call answering service, virtual office and call center for our fully automated espresso machines. It is a team of enthusiastic, flexible and committed staff who have immersed themselves completely in Melitta’s culture, mastered knowledge of the products and provide a high level of service.
What is more, the impressive level of motivation among the Memo staff means that the staff at Melitta see them as real colleagues.’

Inge Hoorens - Marketing Manager Benelux
MELITTA
More than
25

years of experience with small or medium enterprises

  • Experience with complex requests and problems in many industries
  • Dedicated operators who have experience and expertise in customer service
  • Professional approach on every channel your customers use to contact you
  • Advice on how to optimize your processes 

How do we become a partner with your company?

  • 1

    PERSONALIZATION

    One of our staff visits you in person to draw up personalized work instructions and procedures.

  • 2

    MATCHING

    Memo matches the operator’s profile to your needs and selects the team that best suits your industry and way of working.

  • 3

    TRAINING

    The allocated operators receive thorough training in your ways of working, your systems and your culture.

  • 4

    MONITORING

    We set up your online memoweb account so that you have a dashboard you can access via a browser or our app. This enables you to monitor all calls and processing in a transparent, interactive manner and to give immediate feedback.

Let us know how we can strengthen your customer service

We are not an answering machine, but more like a division of your company: we understand your company culture and speak your customers’ language. You can do what you do best, secure in the knowledge that your services are reachable and your business is running smoothly.

Contact us