24/7 call center availability enabling you to meet your obligations in terms of pharmacovigilance legislation
- 24/7 availability for notifications of drug side effects and drug safety
- Neutral partner that takes on all your pharmacovigilance obligations
As a pharmaceuticals company, you are obliged to offer 24/7 availability in the context of pharmacovigilance legislation, but that does not mean you have to provide this service internally in order to comply with the law. Ensure that all suspected side effects of your pharmaceutical products are registered and reported correctly. Our call center gives you more than just availability around the clock: we also ensure that your pharmacovigilance obligations are met, down to the letter of the law.
- 24/7 call center availability
- 100% compliance while your internal departments focus on their core activities
- We deal with incoming calls to the legal number in their entirety and follow the obligatory procedures
- Complete transparency and follow-up by means of activities such as reports on the time, duration and waiting time for notifications using our user-friendly memoweb portal
‘There is a consumer number for our baby food line Novalac that mothers can always call with any questions they may have. To guarantee 24/7 coverage and professional, consistent recording of all incoming calls, we use Memo. They know all the ingredient lists, changes and possible side effects of the products and reassure parents with the right information.’
years of experience with pharmaceuticals
- Dedicated operators who have experience and expertise in reassuring patients
- Our call center staff have experience with calls in the pharmaceutical industry
- Advice on how to optimize your processes
How do we become a partner with your company?
One of our staff visits you in person to draw up personalized work instructions and procedures.
Memo matches the operator’s profile to your needs and selects the team that best suits your industry and way of working.
The allocated operators receive thorough training in your ways of working, your systems and your culture.
We set up your online memoweb account so that you have a dashboard you can access via a browser or our app. This enables you to monitor all calls and processing in a transparent, interactive manner and to give immediate feedback.