24/7 receptionist: supporting your customer service or brand experience
- A warm, professional welcome
- Ensure you create a positive first impression
- Memo gives your customers a human welcome that fits your image
- Memo ensures that all requests are always dealt with in the ways we develop together
You never have a second chance to make a first impression. Your customers have an extra reason to become or remain your customers, because our contact center provides customer satisfaction and reinforces your company image. By integrating your working methods into our approach, we become a division of your company.
- Dedicated operators who have experience and expertise in building up customer relationships in the world of business
- 24/7 or modular availability through various channels (online, e-mail, call center, etc.)
- SLA management and transparent insights into our work through our real-time memoweb portal
- Balance between optimized automation and human interaction. We keep a close eye on new technologies and innovations, integrating them where necessary.
‘Rabobank was looking for a partner that takes the time to help customers, because we set great store by customer satisfaction and service. At Memo they do take that time and respond to the customer’s needs. They are friendly to customers and good at first call resolution.’
years of experience in customer care for companies of all sizes
- Experience with complex requests and problems
- Our operators have extensive language skills and the qualifications to back them up
- Professional tone of voice on every channel your customers want to use to contact you
- Proactive contributions to optimizing your processes
- Experience with the integration and use of your software system
How do we become ‘a division of your company’?
One of our staff visits you in person to draw up personalized work instructions and procedures.
Memo matches the operator’s profile to your needs and selects the team that best suits your industry and way of working.
The allocated operators receive thorough training on your ways of working, your systems and your culture.
We set up your online memoweb account so that you have a dashboard you can access via a browser or our app. This enables you to monitor all calls and processing in a transparent, interactive manner and to give immediate feedback.